Copyright © 2023 by eurosun
These general conditions are an integral part of the travel program presented
on our website, constituting in the absence of an autonomous document the
The information is binding on the agency unless cumulatively:
• The program expressly provides for it;
• Changes thereto are insignificant;
• The information on the change is provided to the traveler on a durable medium;
These general conditions comply with the provisions of Decree-Law No. 17/2018 of
The General Conditions whose object is an Organized Trip or Travel Service
Connection contained in the program, the corresponding standardized information sheets
and the particular conditions contained in the travel documentation provided to the
Traveler at the time of booking the trip constitute the travel contract that
binds the parties.
1.1 The organization of the trips included in this website and their marketing is the responsibility of
responsibility of Eurosun Holidays Lda, headquartered at Rua José Lourenço 10 A-204; Pateo;
8200-356 Albufeira; NIPC 508018226, with paid-up share capital of €100,000.00,
telephone + 351 289 501 310, email: firstname.lastname@example.org.
Upon registration, the Traveler must deposit 40% of the price of the service,
the remaining 60% up to 21 days before the start of the service. If registration takes place on 21
days or less from the date of commencement of the service, the total price of the same must be paid
at the time of registration.
The Agency Eurosun Holidays Lda, reserves the right to cancel any registration
whose payment has not been made under the aforementioned conditions. At
reservations are conditional on obtaining the part of the suppliers of the
confirmation of all services.
3. Information under Law nº.144/2015 of 8 September
Under the terms of Law No. 144/2015 of 8 September in its current wording, we inform
that the Traveler may resort to the following Alternative Resolution Entities
i) Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com;
ii) Arbitration Committee of Turismo de Portugal at www.turismodeportugal.pt;
4.1 Any non-compliance in the execution of a travel service included in the
package travel contract must be communicated to the travel agency
organizer or retailer in writing or otherwise as appropriate as soon as
non-compliance occurs, i.e. without undue delay.
4.2 The right to file claims for the purpose of a price reduction or the right to
compensation for non-compliance of travel services included in the trip
organization prescribes within 2 years.
5.1 The agency is responsible for the luggage under the law;
5.2 The Traveler is obliged to complain to the entity providing the services
at the time of removal, deterioration or destruction of baggage.
5.3 In international transport, in case of damage to the luggage, the claim must be
be made in writing to the carrier immediately after verification of the damage, and in the
maximum 7 days from its delivery. In the event that the mere delay in delivery of the
baggage claim must be made within 21 days from the date of delivery
of the same.
5.4 The filing of such a claim will be an essential basis for the
triggering the agency's liability on the entity providing the service.
6.1 The agency's liability will be limited to the maximum amount payable to the
service providers, under the terms of the Montreal Convention of 28
May 1999 on International Carriage by Air and the Berne Convention of
1961, on Rail Transport.
6.2. With regard to maritime transport, the responsibility of shipping agencies
trips, in relation to its Travelers, for the provision of transport services,
or accommodation, where applicable, by shipping companies, in the
In the event of damages resulting from their intent or negligence, the
a) €75,000, in the event of death or bodily harm;
b) €1,500, in case of total or partial loss of luggage or damage to it;
c) €1,500, in case of loss of a motor vehicle, including the luggage in it
d) € 1,500, in case of loss of luggage, accompanied or not, contained in a vehicle
car; e) €850, for damage to luggage, as a result of damage to the vehicle
6.3. Where applicable, the responsibility of travel and tourism agencies for the
deterioration, destruction and removal of luggage or other articles, in
tourist accommodation establishments, while the Traveler is staying there,
has as limits:
a) €500, globally;
b) €350 per article;
c) The value declared by the Traveler, regarding the articles deposited in the custody of the
tourist accommodation establishment.
6.4. The agency's liability for non-bodily damages is contractually
limited to the amount corresponding to three times the price of the service sold.
7. Reservation and Change Expenses
7.1 For each booking, the following amounts will be charged for Booking Expenses:
7.2 Change Expenses: For each change (names, dates, apartment type
or room, travel, etc) : €15 Please note that the acceptance of such changes depends on
acceptance by the respective suppliers.
8.1. The Traveler must have his personal or family documentation in good order,
(identity card, military documentation, authorization for minors, visas,
certificate of vaccines and others that may be required). The agency declines any
responsibility for refusing to grant visas or not allowing entry
to the Traveler in a foreign country; and the Traveler is still responsible for any and all
cost that such a situation entails.
8.2. Travel in the European Union:
• Travelers (regardless of age) traveling within the Union
European Union must be in possession of the respective civil identification document
(Passport; ID Card, Citizen Card);
• To obtain medical assistance, they must have the respective
European Health Insurance Card;
• Nationals of non-EU countries should consult information
specific as to the documentation necessary to carry out the trip with the
embassies/consulates of the countries of origin;
8.3. Travel outside the European Union:
• Travelers (regardless of age) who travel outside the
European Union must be in possession of the respective identification document
(passport) as well as a visa if necessary (obtain this information from the
agency at the time of booking);
• Nationals of non-EU countries should consult information
specific as to the documentation necessary to carry out the trip with the
embassies/consulates of the countries of origin;
9. Changes requested by the traveler
9.1. If the providers of the trip in question allow, whenever a Traveler,
registered for a particular trip, you wish to change your registration to another
trip or for the same departing on a different date, or any other possible change,
must pay the above-mentioned fee as alteration expenses. However, when the
change takes place 21 days or less in advance of the date of
departure of the trip, for which the Traveler is registered, or if the suppliers
of services do not accept the change, is subject to the expenses and charges foreseen
in the clause “Termination of the Contract by the Traveler”.
9.2. After starting the trip, if requested to change the services contracted by
reasons not attributable to the agency (eg extension of nights of stay, change of
flight) the prices of tourist services may not correspond to those published in the
brochure that motivated the hiring.
10. Assignment of Registration (contractual position)
10.1 The traveler may give up his position, being replaced by another person who
fulfills all the conditions required for the organized trip, provided that
inform the travel and tourism agency, in writing, up to seven consecutive days
before the scheduled departure date.
10.2 The transferor and the transferee are jointly and severally liable for the payment of the
outstanding balance and the fees, charges or additional costs caused by the
assignment, which will be duly informed and proven by the
travel and tourism.
11. Changes to be made by the agency
11.1. Whenever, before the start of the package trip, (i) the travel agency and
tourism is forced to significantly alter some of the characteristics
main travel services,
(ii) or fails to meet the special requirements requested by the Traveler; (iii)
or propose to increase the price of the package trip by more than 8%, the traveler
You may, within 7 days:
a) Accept the proposed change;
b) Terminate the contract, without any penalty, being refunded the amounts
c) Accept a replacement package trip proposed by the travel agency and
tourism, being refunded in case of price difference.
11.2. The absence of a response from the traveler within the period set by the travel agency
travel and tourism will imply tacit acceptance of the proposed amendment.
12. Termination of contract by the agency
12.1. When the trip is dependent on a minimum number of participants to
Agency reserves the right to cancel the organized trip if the number of
participants achieved is less than the minimum. In these cases, the traveler will be
informed in writing of the cancellation within:
a) 20 days before the start of the package trip, in the case of trips lasting
more than six days;
b) 7 days before the start of the package trip, in the case of trips with a duration of
two to six days;
c) 48 hours before the start of the package trip, in the case of trips lasting
less than two days.
12.2. Before the start of the organized trip, the travel and tourism agency may
still terminate the contract if it is prevented from performing it due to
unavoidable and exceptional circumstances.
12.3. Termination of the travel contract by the agency under the aforementioned terms
only entitles the traveler to a full refund of payments made
within a maximum period of 14 days after the termination of the travel contract
13. Price change
13.1. The prices in the program are based on the costs of the services and
exchange rates in force at the time of printing this program, so they are
subject to changes (price increase or decrease) resulting from variations in the
cost of transport or fuel, taxes, fees and exchange rate fluctuations up to 20
days before the travel date.
13.2. If the increase in question exceeds 8% of the total price of the package trip,
the provisions of the clause “CHANGES TO BE MADE BY THE AGENCY” shall apply.
13.3. In case of price reduction, the travel and tourism agency reserves the
right to deduct from the reimbursement to be made to the traveler the corresponding expenses
administrative costs, which will be justified at the request of the traveller.
14. Payments by debit or credit card
You can pay for the services booked on this site by credit card.
or debit via our secure payment pages. all payments
made by this means are debited from your account at the time you complete the
Once the trip has started, no refund is due for services not
used by the Traveler for reasons of force majeure or for reasons attributable to the Traveler,
unless reimbursed by the respective suppliers. Failure to provide services
foreseen in the travel program for causes attributable to the organizing agency and
if it is not possible to replace it with other equivalents, it grants the Traveler the
right to be reimbursed for the difference between the price of the services provided and that of the
16. Termination of contract by the traveler
16.1 The traveler is free to withdraw from the trip at any time before the start of the trip.
16.2 Such termination implies that the same is responsible for the payment of all
charges that the beginning of the performance of the contract and its withdrawal give rise to,
minus the redeployment of services and cost savings.
16.3 Where applicable, the Traveler will be reimbursed for the difference between the
amount paid and the amounts referred to above. In the present situation the refund will be
effected, less charges, within a maximum period of 14 days after the termination of the
16.4 The traveler is also entitled to terminate the travel contract before the start of the
without paying any termination fee, should circumstances arise
unavoidable and exceptional at the place of destination or in its immediate vicinity that
significantly affect the performance of the same or the carriage of passengers
to the destination. Termination of the travel contract in this situation only gives the
traveler the right to a full refund of payments made.
17.1. The travel and tourism agency is responsible for the correct execution of all
travel services included in the travel contract.
17.2. When it comes to organized trips, travel and tourism agencies are
responsible to Travelers, even if the services must be performed by
third parties and without prejudice to the right of return, under the applicable general terms.
17.3. The organizing travel and tourism agencies respond jointly with
retail agencies, in the case of organized trips
17.4. In other travel services, the travel and tourism agency responds
for the correct issuance of accommodation and transport tickets and also for the choice
fault of the service providers, if they have not been suggested by the
17.5. The travel and tourism agency that intervenes as sales intermediaries
or reservations for individual travel services is responsible for errors in issuing the
respective titles, even in cases arising from technical deficiencies in the systems
of reserves attributable to them.
17.6. The travel and tourism agency is responsible for any errors due to
technical deficiencies in the reservation system attributable to it and, if it has
agree to book an organized trip or travel services that
form part of related travel services, for errors made during the
17.7. The travel and tourism agency is not responsible for errors in the reservation that
are attributable to the traveler or are caused by unavoidable circumstances and
18.1. In the event of travellers' difficulties, or when for reasons beyond their control
attributable, he cannot complete the package trip, the travel agency and
tourism will provide the following assistance:
a) Availability of adequate information on health services,
local authorities and consular assistance; and
b) Assistance to the traveler in carrying out communications at a distance and in finding
alternative travel solutions.
18.2 If the difficulty underlying the request for assistance has been caused by
by the traveler deliberately or through negligence, the travel and tourism agency
may charge a fee in the amount of the costs incurred as a result of the provision
of that assistance.
18.3. If, due to unavoidable and exceptional circumstances, the traveler cannot
return, the organizing travel and tourism agency is responsible for ensuring
the necessary accommodation costs, if possible of an equivalent category, for a
period not exceeding three nights per traveller. The travel and tourism agency
retailer is jointly and severally liable for the obligation in question, without prejudice to the
right of return, under the applicable general terms.
18.4. The above cost limitation does not apply to persons with mobility
reduced, nor to their companions, pregnant women and children not
accompanied, nor to people who need specific medical care,
provided that the travel and tourism agency has been notified of these needs
at least 48 hours before the start of the package trip.
In case of insolvency of the travel and tourism agency, the traveler can resort to the
Travel and Tourism Guarantee Fund, and for this purpose resort to Tourism of
Portugal I.P entity responsible for the respective activation:
Turismo de Portugal, I.P.
Rua Ivone Silva, Lote 6, 1050-124 Lisbon
Tel. 211 140 200 | Fax. 211 140 830
20.1. The responsibility of the organizing travel agency and the selling agency
of this program and arising from the obligations assumed, is guaranteed by
civil liability insurance from the Allianz Insurance company, policy no.
204697973, under the terms of the legislation in force.
20.2. The agency also offers the sale of insurance that can be purchased in
function of the trip to guarantee assistance situations and expenses of
The prices mentioned in this program already reflect the Value Added Tax
at the current rate of 23%.
The programs presented on our website are valid until the last return date
of travel for each of them.
• These general conditions may be complemented by any
other specific ones as long as they are duly agreed by the parties.
• Program prices are based on the average dollar rate for the
that any relevant derivation of this currency may imply a review of the
travel prices under the terms of the “price change” clause.
• Due to the constant changes in fuel prices on prices
practiced, there may be a change in the fuel supplement included in the price
under the terms of the “price change” clause.
• The hotel and cruise categories presented in this brochure follow the
quality standards of the host country, which may be changed by
similar ones when, for reasons beyond the agency's control, it is not possible to maintain or confirm the existing reservation, obliging the agency to inform the Traveler as soon as
of such knowledge.
ARRIVAL OR DEPARTURE TIMES
Departure and arrival times are indicated in the local time of the respective country and
according to the schedules of the respective airlines at the time of printing this
program and may therefore be subject to change.
HOTELS / APARTMENTS
Apartments - In case the accommodation is hired in an apartment, it is the
It is the responsibility of the Traveler to inform the number of people who will occupy the
apartment. In case more people show up than the reserved ones, the
apartments may refuse entries. Hotels - The price shown is per person
and are based on double occupancy. Not all hotels have a room
triple, usually with an extra bed that may not be of the same size.
quality. In rooms equipped with two or double beds, the triple can be
consisting only of those beds. The list of hotels and apartments
contained in the programs is indicative as well as their category with respect to
local criteria and classifications whose criteria are sometimes different from those used in
Unless otherwise stated, the prices shown for Sock supplements
Board and Full Board do not include drinks. On arrivals at the hotel after 19:00
the first meal service will be breakfast the next day, on the last day and
except for the possibility of late check-out, the hotel's last service will be breakfast.
ENTRY AND DEPARTURE TIMES
The times of entry and exit on the first and last day will be defined according to the
first and last service. As a rule, without binding character, rooms can be
used from 14:00 on the day of arrival and must be left free until 12:00
of the departure day. In the apartments, entry is usually at 17:00 on the day
arrival and must be left free until 10 am on the day of departure.
SPECIAL CONDITIONS FOR CHILDREN
Given the diversity of conditions applied to children (destination and supplier)
it is recommended to always question the special conditions that may be
applied to the trip in question.
The Eurosun Holidays Agency offers the sale of multi-trip insurance with
cancellation of force majeure and complements that may be purchased due to
of the trip to guarantee assistance situations and cancellation expenses.